What's your response time for Prince Frederick emergencies?+
For active leaks or storm damage, we prioritize Prince Frederick calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Prince Frederick.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Prince Frederick, MD?+
Yes — Big Toms Roofing is fully licensed to perform Roof Installation in MD, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
We regularly coordinate directly with insurance adjusters across Prince Frederick, MD and provide the photo documentation and scope reports they need to process claims efficiently.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
Our Prince Frederick crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in Prince Frederick?+
Yes, we perform pre-purchase and pre-listing inspections throughout Prince Frederick with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Prince Frederick or do you cover nearby towns?+
Beyond Prince Frederick, our crews regularly service the surrounding Prince Frederick, MD area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
